Terms & Conditions
Booking any of tours with Thessaloniki Food Tours, you accept the listed Terms and Conditions. Please read it carefully.
1 . Tour provider
All tours are provided by Thessaloniki Food Tours, Anna Sobczyk, Archaggelou Iatrou 42, 56-728
2 . Booking Terms and Sales regulations
All tours must be booked and paid in advance. If you are having any issues with booking online, please contact us and we will be glad to help you. You can make a booking by filling the available booking form of our website. In the booking form you can choose the payment option (Bank Transfer, PayPal, Transfer wise, Credit Card) and you can finalize your booking by pressing “SUBMIT” button. You won’t be able to finalize/submit your booking without checking the box: I have read and accepted Terms and Conditions. After the submission of the booking, you will receive the confirmation within 48 hours, together with all necessary instructions and information (e.g. payment method was selected). If you book a tour at last minute, we will get back to you as soon as possible in order to support you. The sales contract will come to the conclusion after submitting the booking and making payment. You will be informed via email that your booking is confirmed
3. Changes in the itinerary
The meeting point or the starting time might be changed. Please make sure you are providing all correct contact details (email, phone number, whatsapp) while booking. In case there will be changes, we will be able to reach you and inform you accordingly. Specific tour stops and inclusions are subject to change without notice.
4. Number of participants
Minimum of 2 participants required to initiate a tour. Thessaloniki Food Tours reserves the right to cancel due to low attendance. In such case, we will be able to offer alternative options and/or refund the tour price.
5. Weather Considerations
Tours take place with rain or shine. Please come dressed suitably in compliance with the weather conditions. In the case of rain, we do recommend being equipped with an umbrella.
6. Age of participants
The recommended lowest age of participants is 6 years old on public tours. Alcoholic beverages are legal and available for sampling for ages over 18 Years. If you plan to join the tour with a child below 6 years, please contact us so to be informed and act accordingly.
7. Dietary restrictions & food allergies
In case you have any allergies or dietary restrictions, kindly contact us while you are booking your tour. We will be able to let you know if the tour suits you. We are able to accommodate vegetarians on all our tours. We are not able to accommodate kosher, halal or gluten-free diet due to the limitations of Mediterranean Cuisine.
We will do our best to customize our tours according to your needs. Please note that all our tours are planned in advance (chosen restaurants and menu) and we are not able to make changes last minute.
8. Late arrivals and No-show policy
Schedule of any tour must be followed for the purpose of providing all guests the perfect experience. For that reason, the guide will wait up to 5 min.
Note: If you are the only one participating on the tour and you will be late, the guide will wait max 5 min then will leave, unless you will give us a call. Please note, that the guide is not obligated to call you in case you are not at the meeting point on time. Tickets are nonrefundable and cannot be rescheduled.
We reserve the right to cancel our tours , due to a tour guide emergency or illness. In this case, we will refund you fully.
9. Safety
During the tours or classes, you are fully responsible for yours and your children’s safety. The guide of the tour has the right to refuse the attendance of the participants or ask them to leave, in case that any of participants are aggressive, drunk or behaving in an incorrect way that makes the tour difficult to continue and affects the experience of rest participants.
10. Cancelation policy
Public Tour: If you cancel a tour earlier than 48 hours of the scheduled departure, there is no cancellation fee. (3rd parties, credit card fees will be deducted from the total amount). If you cancel later than 48 hours of the scheduled departure, there is a 100 percent cancellation fee.
Private Tours & Team Building Events: If you cancel the tour at least 20 day(s) in advance of the scheduled departure, there is no cancellation fee(transaction fee is not refundable). If you cancel between 14 and 19 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee (transaction fee is not refundable). If you cancel within 13 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
Please note that 1 day means 24 hours of each week day and calculations are based of the starting time of the tour.
11.Liability and Complaint
We are dedicated of providing the tour according to the description included on the website. If you are dissatisfied after the service, we would like to kindly ask you to send us your complaint in hello@thessalonikifoodtour.com within 30 days after the tour. We are willing to follow up on any complaint and respond appropriately within 30 days.
